Shipping & Returns
Orders in Finland are sent via Matkahuolto and abroad via TNT or Finnish Post. The items will be sent with a tracking number for the benefit of both parties.
When the products are made and ready to be shipped, they are dispatched asap. I will keep you up to date on how your order is processed by email. Delivery time after the dispatching of the order within Finland and Europe is 2-6 working days and to outside Europe 7-14 working days.
Damaged or defective merchandise
I’ll always repair any damages due to production issues on my end at my discretion. Please note that due to the nature of materials, my products are fragile and should be handled with care. If upon reception of the product, you believe that it is not how it should be, you should immediately contact me via e-mail, indicating the product information and the defects found (please add a clear photo of the damage part and the whole product). Damages must be documented and reported within 10 business days of receipt. All claims are to be written and official, referring to the relevant information, including your personal and product order information. In the event that this claim is admitted, the responsibility of Studio Laura Itkonen will be strictly limited to the replacement of the defective product at no extra charge, or the possibility of offering a refund for the cost of the order. Studio Laura Itkonen is not responsible for damages done by the transportation company.
Returns are possible in the case of damaged or defective merchandise. I will try to replace these items with an identical, undamaged item as soon as I get a replacement. Please notice that some of my products are unique and producing exactly similar item can be unpossible. Discounted or custom-made products can not be returned unless they are damaged or defective merchandise. Any other returns will be handled on an individual case basis. Please inform me asap (max. of 5 days) by an e-mail, which includes your order ID number. I cannot accept returns due to slight color or size differentiations, due to the fact that products are individually handmade.
All returned products have to be properly repacked in their original packaging and in perfect conditions. In such case I will refund the sum paid, minus the costs of transportation. You are responsible for all costs of returning the goods. If the goods are not properly repacked and therefore cannot be resold as new, I reserve the right to apply a charge of 30% of the price you paid for the goods, which you agree I may discount from your refund for the goods. If the goods are damaged whilst in your care or if you fail to return all parts of the goods, I have the right to withhold payment of all or part of the refund in respect of the goods as compensation for our loss on these goods.