TERMS & CONDITIONS 


GENERAL INFORMATION

Studio Laura Itkonen's production emphasizes environment-friendly methods which means that environmentally friendly materials and production methods are being used but also, the products of my basic collection are made to order. This way there won't be any products produced or stocked without a need. Your order can also be customised. In this case, contact me before making your order. In this case, the price of the product can vary. The estimated production time of each product is indicated in the product description. You will be kept up to date on how your order is processed. In some cases there might some products in stock in small quantities or as a one of kind piece of art. In this case your order will be shipped as soon as possible.

Special orders and custom-made combinations are not returnable, exchangeable or refundable.

Terms & Conditions in short 

• Most of the products are made to order. Please, notice this when ordering.
• By ordering any of my products, you agree to be bound by these terms & conditions.
• By placing an order, you warrant that you are at least 18 years old or have parents' permission to buy from my shop.
• I 100% respect your privacy by not selling or sharing any of your information.
• Incidents outside Studio Laura Itkonen's control shall be considered force majeure.
• The price is the one set at the date on which you place your order.
• Shipping costs and payment fees are recognized before confirming the purchase.
• Card information is transmitted over secure SSL encryption and is not stored.
• Please note that local charges may occur.
• Studio Laura Itkonen reserves the right to amend any information without prior notice.
• All items are shipped with tracking number
• In case of deliveries outside the EU, duties and local taxes may occur. This is the responsibility of the customer.

TERMS & CONDITIONS

I always wish that my customers are happy with their purchases. I’m happy to assist with questions and details about all my products. Please read these terms carefully before placing an order. Placing an order indicates that you accept the terms.

By placing an order you warrant that you are at least 18 years old (or have parents' permission to buy from my shop) and accept these terms & conditions which shall apply to all orders placed or to be placed at Studio Laura Itkonen for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by me.

Nature of my products
Please note that due to the nature of materials and production methods, my products may vary by colour and finalizing from the photos of the products and orders made earlier. Please remember this when placing your order. My work is entirely handcrafted and minor differences are natural as well as the value in the handmade products.

Production
All of my products (except for some cases) are made to order meaning that I shall start working after I receive your order. This is because I am environmentally friendly and I won't be producing or stocking any products without a need. In my production, I don't use any materials harmful to man or nature and I pay special attention to recycling and economical use of water. And since the products are made to order, I can also customize your order! In this case, contact me before making your order. In this case, the price of the product can vary. The estimated production time of each item is indicated in the product description. I'll keep you informed by email about the completion of your order. In some cases there might some products in stock in small quantities. In this case your order will be shipped as soon as possible.

Special orders and custom-made combinations are not returnable, exchangeable or refundable.

Privacy policy
I 100% respect your privacy by not selling or sharing any of your information.

Force Majeure
Incidents outside Studio Laura Itkonen's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Studio Laura Itkonen is released from Studio Laura Itkonen's obligations to fulfill contractual agreements.

Prices
All prices and charges on the pricelist are in euros. The prices include Finnish VAT (24% or 10%). Prices do not include delivery or custom costs. Orders from non-EU countries might be subject to duties and/or taxes. Duties and/or taxes are the resposibility of the customer and are due at the time of delivery.

Payment
All products remain Studio Laura Itkonen's property until full payment is made. The price applicable is that set at the date on which you place your order. All transfers are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

Local Taxes
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Shipping
Orders in Finland are sent via Matkahuolto and abroad via TNT or Finnish Post. The items will be sent with a tracking number for the benefit of both parties. 

When the products are made and ready to be shipped, they are dispatched asap. I will keep you up to date on how your order is processed by email. Delivery time after the dispatching of the order within Finland and Europe is 2-6 working days and to outside Europe 7-14 working days. Local public holidays may affect delivery times.

Damaged or defective merchandise
I’ll always repair any damages due to production issues on my end at my discretion. Please note that due to the nature of materials, my products are fragile and should be handled with care. If upon reception of the product, you believe that it is not how it should be, you should immediately contact me via e-mail, indicating the product information and the defects found (please add a clear photo of the damage and of the whole product). Damages must be documented and reported within 10 business days of receipt. All claims are to be written and official, referring to the relevant information, including your personal and product order information. In the event that this claim is admitted, the responsibility of Studio Laura Itkonen will be strictly limited to the replacement of the defective product at no extra charge, or the possibility of offering a refund for the cost of the order. Studio Laura Itkonen is not responsible for damages done by the transportation company.

Returns
Returns are possible in the case of damaged or defective merchandise. I will try to replace these items with a identical item, undamaged item as soon as I get a replacement. Discounted or custom-made products can not be returned unless they are damaged or defective merchandise. Any other returns will be handled on an individual case basis. Please inform me asap (max. of 5 days) by an e-mail, which includes your order ID number I cannot accept returns due to slight color or size differentiations, due to the fact that products are individually handmade.

All returned products have to be properly repacked in their original packaging and in perfect conditions. In such case I will refund the sum paid, minus the costs of transportation. You are responsible for all costs of returning the goods. If the goods are not properly repacked and therefore cannot be resold as new, I reserve the right to apply a charge of 30% of the price you paid for the goods, which you agree I may discount from your refund for the goods. If the goods are damaged whilst in your care or if you fail to return all parts of the goods, I have the right to withhold payment of all or part of the refund in respect of the goods as compensation for our loss on these goods.

Additional Information
Studio Laura Itkonen reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice.

All of the products are made to order so it will take a certain time to produce your order. The production time varies between different products (it’s approx. 2 weeks). At the time of subscription, Studio Laura Itkonen always confirms the current production time. In some cases there might some products in stock in small quantities. In this case your order will be shipped as soon as possible.

Colors, patterns and sizes may vary slightly due to the characteristics of handmade products.

All enquiries: shop.lauraitkonen (at) gmail.com

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Imprint
Tmi Laura Itkonen
Tehtaankatu 18 tila 52, 00140 Helsinki, Finland
+358407688948
shop.lauraitkonen (at) gmail.com
VAT-number: FI24674165